Shipping & Delivery Policy
At Castelli New York, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Delivery Time
The average delivery time is 3–7 business days, depending on your location.
Please note that shipping times are estimates and may vary during peak periods or due to customs procedures and external factors beyond our control.
Shipping Method & Origin
All orders are shipped directly from our international supplier, which may be located outside the United States (e.g. Asia).
As a result, customs duties or import taxes may apply depending on the destination country. These charges, if applicable, are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
Rates may vary based on destination, package weight, and selected shipping method.
Shipping Responsibility
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If tracking information confirms that an order has been delivered, responsibility for the shipment transfers to the customer.
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Customers are responsible for providing accurate shipping details.
Any address errors must be reported within 24 hours after placing the order.
Contact
For any questions regarding shipping or delivery, please contact us at:
📧 info@castelli-newyork.com
